At First DataBank Europe, we run a Customer Service Department for our customer queries. All queries are managed under ISO9001:2000 standards and responded to professionally and efficiently.

Answers to customers' frequently asked questions may help you with your query.

First Databank is committed to supporting its customers and part of what we offer is assistance for system developers with a licence for Multilex Drug Data File. This includes providing support and assitance for areas such as web data updates, incremental updates and Toolkit or data version updates.

New functionality is developed to meet changing market requirements and help our customers continue to meet the needs of their own customers and free upgrades of product functionality are available regularly to First DataBank Europe customers. The new product releases are available to both Toolkit and ASCII customers and include advance warning of all scheduled enhancements. We encourage the incorporation of new functionality and are committed to providing technical support to customers - click here for details of the latest releases or contact our Customer Service Department for further advice.