CUSTOMER SERVICES

First DataBank maintains a strong customer focus throughout the organisation. We consider our customers as business partners and commit to a thorough understanding of their business. We encourage customers to take advantage of our in-house clinical, technical and commercial expertise, in order to achieve the best from our products.

Strategic account management ensures we fully support our customers’ businesses in meeting their objectives, and joint marketing assists customers in promoting the value of our products within their system.

Our integration services guide customers through the initial implementation of our products and beyond. Working closely with national healthcare agencies and being at the forefront of developments in clinical decision support enables us to offer support in meeting healthcare standards. 

Our Customer Services team is available to answer any day-to-day customer queries. Customer Services can be contacted by telephone on +44 (0)1392 440111 or via email at customerservices@firstdatabank.co.uk. Alternatively please complete the Customer Query form.

If you are interested in reading the Multilex Bulletin, which provides this month’s published amends to the Multilex Drug Data File, or our Multilex DDF FAQs, please refer to the Related Documents section on the right hand side of this page.